Privacy Policy

Effective Date: January 27, 2025

1. Information We Collect

Rapid Relay gathers several categories of data from users:

Personal Information includes names, email addresses, payment details, and login credentials.

Usage Data encompasses device specifications, IP addresses, activity logs with timestamps, and optional location tracking.

Third-Party Data comes from integrated load boards and service providers connected to the platform.

2. How We Use Your Information

The company utilizes collected data for:

  • Account administration and service delivery
  • Analytics for trucking operations
  • Secure payment processing
  • Customer support and service notifications
  • Fraud detection and security measures

3. How We Share Your Information

Information may be disclosed to:

  • Payment processors and business service vendors
  • Government agencies when legally required
  • Acquiring companies during mergers or acquisitions
  • Third parties with explicit user permission

4. Your Privacy Choices

Users can:

  • Update account information directly
  • Unsubscribe from marketing communications
  • Disable location services through device settings
  • Request account deletion via support@rapidrelay.ai

5. Data Security

We implement industry-standard measures to protect your data from unauthorized access, though complete security cannot be guaranteed.

6. Cookies and Tracking Technologies

The platform uses cookies for user experience enhancement and analytics, manageable through browser settings.

7. Children's Privacy

The service is restricted to users 18 and older; no intentional collection from minors occurs.

8. International Users

Data transfer to the United States occurs for processing; usage constitutes consent to this arrangement.

9. Policy Changes

Updates to this policy will be communicated via email or platform notification; continued use indicates acceptance.

10. Contact Information

Email: support@rapidrelay.ai